Shipping & Returns                                           

 Specialty Supply Company Shipping Policy

SpeicaltySupplyCompany.us offers optional shipping plans to suit your needs.  We have a $7.99 flat rate shipping on orders and a $1.00 additional charge per item. We also provide USPS Priority Mail & USPS Priority Mail Express for faster shipping.  If you need Saturday delivery, please call or email us (707) 442-8801. We also accept UPS account numbers.

 All packages are sent and delivered Monday thru Friday. Please allow 1-5 business days for arrival.

 Payment

All SpecialtySupplyCompany.us orders must be paid for by major credit card: Visa, MasterCard, American Express, or Discover.

If you are uncomfortable placing an order online, you can call us at (707) 442-8801 during business hours to place an order. M-F 8am-5pm.

Never send your credit card information to us by email! Our servers that handle your orders online are safe; they are secure and encrypted.

Return Policy

Specialty Supply Company is dedicated to providing you with quality products.

If you are not completely satisfied with the product purchased: Products must be returned within 7 days of date received for the full credit of item(s) purchased (shipping fees are non-refundable)

You must obtain an RMA Number (Return Authorization) before sending products back for credit. This Number must accompany the product for proper credits to be applied without delay. All products must be "unused" and sent back in its original package, and must be insured with signature confirmation for the shipment at customer's expense.

 Please DO NOT accept any package that appears to have been tampered or opened or damaged. Keep your original packing for possible inspection.

 If this problem does occur, please notify us at ssc3@att.net

Specialty Supply Company honors the Manufacturer warranties & will abide by the said manufacturer requirements to have products serviced for warranty. There are products distributed from Specialty Supply Company that need to be sent for service directly to the manufacturer of said products in order to avoid terminating said warranty. You are responsible for all shipping fees to and from in the warranty process.

 

Products may be returned to:

Specialty Supply Company
1143 Koster Street
Eureka, CA  95501
(707) 442-8801